Refunds and Returns Policy

At Cozies Designed in Australia, we strive to ensure your satisfaction with every order. Please read our refund policy carefully:

Refund Eligibility:

Order Accuracy:

Please ensure you order the correct size and colour, as our products are made to order, we cannot offer refunds/exchanges for orders with no defects. Refunds are only available for items that are faulty, damaged, or due to a supplier error. Please provide photos which can be submitted through our Contact Us page or alternatively email us at info@cozies.com.au

Claims for Damaged/Defective Items:

• Any claims for misprinted, damaged, or defective items must be submitted to Cozies within 30 days after receiving the product.
• To expedite the process, please take photos of the issue and include them in your claim.

Returns Due to Delivery Issues:

• If a product is returned due to an undeliverable address or is refused by the customer, it will be sent back to Cozies’s supplier.
• Cozies will contact the customer to determine how to proceed or if the shipping address needs to be changed.
• If the customer wishes to have the product reshipped, the cost will be at the customer’s expense.
• Cozies will hold the product in temporary returns storage for 30 days at no charge. After this period, all unclaimed returns will be donated to charity.

Lost Packages:

• If you believe your package may be lost in transit, please contact Cozies, and our team will contact the carrier to locate your order.
• You must claim any lost orders with Cozies no later than 30 days after the estimated delivery date.

Thank you for your understanding. If you have any questions regarding our refund policy, please feel free to contact us.