Privacy Policy

Privacy Policy

Cozies – Designed in Australia, trading as S & R Technologies (ABN 48 289 806 992), is committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles. We also comply with relevant international privacy laws, including the General Data Protection Regulation (GDPR) for customers in Europe and privacy laws applicable to the USA.

Who We Are

Our website address is http://cozies.com.au. We operate an Australian-based online clothing store, selling to customers in Australia, New Zealand, Europe, United Kingdom, and the United States.

Personal Information We Collect

Personal information is any information that identifies or could identify you, such as your name, email address, contact information, and payment details. We collect this information directly from you and through interactions with our website to:

• Process and fulfill your orders, including payment and delivery.
• Enable abandoned cart reminders if you leave items in your cart.
• Communicate with you about products, offers, and updates we believe will interest you.
• Analyze website traffic and improve our services through Google Analytics.
• Comply with legal and regulatory requirements or respond to complaints.

Types of Data Collected

• • Identifying Information: Your name, date of birth (if provided), and contact details.
  • Order Information: Product selections, purchase history, and payment details.
  • Comments, Reviews, and Ratings: When visitors leave comments, reviews, or ratings on the site, we collect the data provided in these forms, including your IP address and browser user agent string for spam detection.
    • An anonymized string created from your email address (a hash) may be provided to the Gravatar service to display your profile picture if you use Gravatar. The Gravatar service privacy policy is available at https://automattic.com/privacy.
  • Technical Data: IP address, browser type, operating system, and usage data.
  • Cookies and Tracking Information: Cookies help us provide a tailored experience on our website and track usage data. These include functional cookies (e.g., for login sessions) and analytics cookies (e.g., Google Analytics).

Opting Out of Marketing Communications

If you no longer wish to receive marketing communications from us, you can opt out at any time by:

• • Clicking the "unsubscribe" link at the bottom of any marketing email we send you.
  • Contacting us at info@cozies.com.au to request to be removed from our mailing list.

Please note that even if you opt out of marketing communications, we may still send you non-marketing emails, such as order confirmations and shipping updates.

Cookies and Consent

To comply with European regulations, we request your consent to use cookies when you visit our site. Cookies enhance your experience by saving preferences and providing analytics data:

• Functional Cookies: Remember login sessions and display preferences for user convenience.
• Analytics Cookies: Help us understand how users interact with our website to improve performance.

You can manage or disable cookies in your browser settings at any time.

How We Use Your Information

We use the information we collect to:

• Fulfill orders and process payments securely.
• Send notifications related to your purchase, including abandoned cart reminders and updates.
• Display publicly any reviews or ratings you leave to assist other customers in making informed purchase decisions.
• Improve our website experience through analytics and traffic tracking.
• Communicate with you regarding promotions, products, or services you may be interested in (you may opt out at any time).
• Comply with legal obligations and prevent potential fraud.

Data Sharing and Disclosure

We share your personal information only when necessary to deliver our services, including with:

• Payment Processors: To facilitate secure transactions.
• Third-party Analytics Providers: Google Analytics helps us track and analyze traffic.
• Email Service Providers: For order confirmations, cart recovery emails, and marketing communications.

Your information is not shared with third parties for any purposes beyond those stated here without your consent.

Comments, Reviews, and Ratings

When you leave a comment, review, or rating on our site, the following applies:

• Public Display: Approved comments and reviews may be visible to other visitors on the website along with your username or profile picture if you use Gravatar.
• Data Collection for Spam Detection: We may collect your IP address and browser user agent string to detect spam and protect our community.
• Optional Cookies: If you leave a comment, you may opt in to saving your name, email, and website in cookies for convenience. These cookies will last for one year.

International Data Transfers

To provide a seamless experience for our global customers, some of your data may be transferred or stored outside Australia. All data transfers comply with relevant legal protections, including GDPR for customers in Europe.

Data Storage and Security

We take all reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. This includes using secure servers, encryption for sensitive data, and regular security updates. Personal information is retained only for as long as necessary for the purposes described in this policy and securely deleted when no longer required.

Your Rights and Choices

As a customer, you have the right to:

• Access the personal information we hold about you.
• Correct or update your data if you believe it is inaccurate.
• Request that we delete your data (subject to legal or administrative requirements).

To exercise these rights, please contact us at info@cozies.com.au

Complaints and Inquiries

If you have any concerns about how we handle your personal information, please contact our Privacy Compliance Team at info@cozies.com.au You may also direct privacy complaints to the Privacy Commissioner via www.oaic.gov.au.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or comply with new legal obligations. We encourage you to review this page regularly for the latest information.